WASHINGTON – Congressman David Valadao (CA-22) reintroduced the Modernizing All Veterans and Survivors Claims Processing Act. This bill would standardize the software the Department of Veterans Affairs (VA) uses to process benefit claims and streamline the process to ensure no veterans or survivors are left behind when seeking the benefits they have earned.

“Our veterans have made great sacrifices fighting for our freedom, and when they return home, they shouldn’t be waiting months to receive their benefits because of outdated technology at the VA,” said Congressman Valadao. “I’m proud to reintroduce this bill which will expand the use of automation tools for processing VA claims to ensure veterans get the benefits they deserve in a more timely and efficient matter.”

The Modernizing All Veterans and Survivors Claims Act would:

• Require the VA to develop a plan to provide automation tools for purposes of claims processing, information sharing between federal agencies, and generating correspondence to VA program offices other than Compensation Service.
• Require the VA to implement a plan to provide an automated letter-drafting tool to program offices that process veterans’ pension claims and survivors’ benefits claims. 
• Require the VA to implement policies, processes, and technological capabilities to ensure that when a veteran or school-age child is awarded benefits based on a child attending school, VBA’s Compensation Service and Education Service are each automatically updated so that timely action can be taken to decrease overpayments of dependent benefits.
• Require the VA to develop a plan to ensure that documents in VA’s electronic claims processing system are correctly labeled when they are uploading into that system, including when they are automatically labeled using AI technology.

Background:

The Department of Veterans Affairs (VA) has several offices that handle different types of benefits claims. The Veterans Benefits Administration (VBA) processes claims, the Board of Veterans’ Appeals reviews denied claims, and the Debt Management Center handles debts caused by VA overpayments. Throughout the claims and appeals process, VA employees gather evidence, send letters to veterans and survivors, and make decisions based on the evidence. To speed up disability claims, the VA has used AI tools to draft letters and gather key documents. However, these tools haven’t been extended to other claims like pensions or survivors’ benefits which leads to long delays—sometimes years—for those decisions. Claims processing is also slowed by mislabeled documents in VA’s electronic system which can cause delays or even missed evidence that could support a veteran’s claim.

Read the full bill here.

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